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Current Information

We are OPEN!

We are excited to welcome you back!  Our resort is almost fully open — just a couple things we are waiting on:

  • spa steam rooms* 
  • bar seating*

*re-opening date determined by the state

The safety of our property guests, members and employees has always been, and remains, our highest priority. We have spent countless hours discussing and implementing plans so that we are prepared to serve you in a safe manner. Our team looks forward to welcoming you back!

We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.

We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.

 

Full Protocols and Procedures

Employee & Guest Health:

Temperature & Wellness Check Points. Points of entry will be limited to allow our team to conduct non- invasive temperature and wellness checks utilizing no touch thermometers. Employees, guests, members or vendors confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed towards appropriate medical care.

Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.

Hand Sanitizer. Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas.

Front of the House Signage. There will be health and hygiene reminders throughout the property including the proper way to wear mask.

Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear, handle and wash masks, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.

Employee & Guest Health Concerns. Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel front desk (guests).

Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All Mirbeau employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving public areas, going on break and before or after starting a shift.

COVID-19 Training. All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Spa and Fitness.

Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants in direct contact with guests.

Timekeeping. Employees will be asked to clock in and out from our payroll provider app on their mobile devices eliminating the need for them to use a shared punch timeclock.

 

Guest Arrival

All guests will enter through designated checkpoints. A Mirbeau screener will greet each visitor to the property. Visitors will be screened and asked to use hand sanitizer and to wear a mask (which will be provided by Mirbeau). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the resort.

Cleaning Products and Protocols

Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Communal Areas

Pending guidance from local authorities and medical experts.

Cleaning & Sanitizing Protocol

    1. Clean and disinfect high touch areas including, door handles, light switches, phones, counters, furniture, screens, keyboards, radios, lockers, countertop amenities, sinks, faucet and handles, shower knobs, toilet paper dispensers, toilet handles, toilet seats, vanities, benches, etc.
    2. Rotate use of locker room showers to properly have time to disinfect and clean between guests

Physical Distancing Protocol

  1. Signage displayed at each room entrance with Physical Distancing guidelines
  2. Floors to reception desk marked for queuing of guests
  3. Lockers to be assigned to keep with social distancing guidelines
  4. Resting area furniture to be arranged and limited to keep with social distancing guidelines
  5. Limited capacity, allotted time per guest, and schedule adjustments will be made to limit the number of guests in the spa at one time.
  6. Minimize contact with guests while cleaning locker rooms and resting area

Guest Considerations

  1. Removal of food & beverage amenities in resting area and locker room
  2. Removal of guest amenities, available upon request
  3. Option will be available for guests to forgo access to communal areas and go directly to their treatment room
  4. No cash policy, guests will provide credit card or gift card they would like to use over the phone with call center to eliminate swiping credit cards
  5. Steam room will remain closed down until Phase 4
  6. Individualized guest amenities provided in assigned lockers
  7. High traffic areas that require opening of doors will be propped open to prevent repeated touch
  8. Expedited check-out available to set up at the time of booking
  1. Spa Treatment Room

Cleaning & Sanitizing Protocol

    1. Schedules adjusted to allow additional time between services to deep clean room
    2. Clean and disinfect high touch areas including door handles, light switches, counter tops, jewelry dish, treatment tables and face cradles, hot towel cabinets, trolleys and side tables
    3. All tools, implements and equipment are cleaned and disinfected in accordance with governing standards
    4. Disinfect storage areas

Physical Distancing Protocol

  1. Signage will be prominently posted at each employee communal area reminding employees of maximum occupancies and distancing guidelines
  2. Guests are asked to wash hands or use hand sanitizer in treatment room before their service begins

Guest Considerations

  1. Guests are asked to wash hands or use hand sanitizer in treatment room before their service begins
  2. Guests and therapists will be required to wear a mask at all times.
  1. Fitness Center & Motion (Yoga) Studio

Pending guidance from local authorities and medical experts. Alternative wellness options to be provided to guests as they are developed including virtual wellness classes and outdoor wellness programming.

Cleaning & Sanitizing Protocol

  1. Clean and disinfect all fitness equipment prior to and after each use
  2. Motion Studio equipment including blankets, straps and bolster covers will be washed after each use
  3. The Motion Studio will be cleaned thoroughly after each class including equipment, door handles, thermostat, floor, ballet bar

Physical Distancing Protocol

  1. Limited capacity allowed in gym at one time with signage posted outside
  2. Limited cardio equipment in use to avoid people exercising to close to each other
  3. Limited number of guests/members allowed in fitness class with reservations required
  4. Fitness instructor will have required equipment laid out prior to class beginning

Guest Considerations

  1. Added outdoor wellness programs available for guests to do on their own
  2. Beverage stations will be temporarily removed
  3. Virtual wellness classes and personal training sessions available
  1. Retail (Boutique)

Cleaning & Sanitizing Protocol

    1. Clean and disinfect shelves and items in hard surface containers
    2. Sanitize handles, knobs, cage locks, storage cabinet surfaces at least once per hour

Physical Distancing Protocol

  1. Signage will be prominently posted at each store reminding guests of maximum occupancies and distancing guidelines

Guest Considerations

  1. Remove testers or shared shopping baskets
  2. Provide individual sealed samples of products
  3. Curbside pickup available for guests visiting solely for retail needs
  1. Aqua Terrace Operations

Cleaning & Sanitizing Protocol

    1. Chaise lounge chairs to be sanitized after each use
    2. Guest contact surfaces to be sanitized after each use

Physical Distancing Protocol

a) Chaise lounge chairs and area furniture set with appropriate physical distancing guidelines

b) Post signage of maximum occupancy of outside whirlpool

  1. Public Areas

Cleaning & Sanitizing Protocol

    1. Employees to sanitize the following areas at least once per hour
      • Guest and garage elevators
      • Hotel lobbies
      • Staircase handrails
      • Employee break room dining tables and counters
      • Public and employee bathrooms

Front Office

Cleaning & Sanitizing Protocol

    1. Sanitize all guest touchpoints after each transaction including Credit Card Devices, pens and registration countertops
    2. Room keys to be sanitized before stocking
    3. Offices, Registration Desks, and Workstations to be deep cleaned and sanitized upon a shift change

Physical Distancing Protocol

  1. Lobby Greeter to provide guidance to arriving and departing guests to ensure physical distancing measures are followed and handed resort information on what practices have been put in place

Guest Considerations

  1. Mirbeau interior entry doors to be propped open to minimize guest contact
  2. No self-serve food or beverage amenities
  3. Guests will receive ability to unlock rooms with their phone when available, eliminating the need for a room key
  4. No valet service will be available
  5. Guests will receive a final bill via email the night prior to departure with charges made to the payment provided at time of reservation
  1. Housekeeping

Cleaning & Sanitizing Protocol

    1. Carts, trolleys and equipment to be sanitized at the start and end of each shift
    2. Guest linen will be bagged up including pillow protectors and mattress protectors to be brought to laundry
    3. Specific sanitation consideration will be paid to the following guest room areas:
  • Desks, counter tops, tables and chairs
  • Phones and remotes
  • Thermostats
  • Cabinetry, pulls and hardware
  • Doors and doorknobs
  • Bathroom vanities and accessories
  • Bathroom fixtures and hardware
  • Windows, mirrors and frames
  • Lights and lighting controls
  • Closets, hangers and other amenities

Physical Distancing Protocol

  1. Housekeepers will only be allowed to clean a guest room when the guest has vacated the room
  2. No more than two housekeepers will be allowed to work together at a time

Guest Considerations

  1. All reusable collateral to be removed from rooms; critical information to be placed on single use collateral
  2. Disposable collateral to be disposed and changed after each guest
  3. Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request
  4. Minibars items and all loose product removed, and service suspended until further notice
    • Items will be available upon request from IRD
    • All guest amenities to be packaged before being placed in room; removal of Spa Basket
    • Items and housekeeping service will be available upon request from Front Desk or Spa Reception
    • For extended stays more than one night, guests will be required to request their room to be made up and extra towels will be provided prior to their arrival
  1. Restaurants, Bars & Lounges

Cleaning & Sanitizing Protocol

    1. Host Podiums including all associated equipment to be sanitized at least once per hour
    2. Service stations, service carts, beverage stations, counters, handrails and trays to be sanitized at least once per hour and logged by a manager
    3. POS terminals to be assigned to a single server where possible and sanitized between each user and before and after each shift. If multiple servers are assigned to a POS terminal, servers will sanitize their hands before and after each use
    4. Dining tables, bar tops, stools and chairs to be sanitized after each use
    5. Condiments to be served in single use containers (either disposable or washed after each use)
    6. Check presenters, votives, pens and all other reusable guest contact items to be either sanitized after each use or single use
    7. Menus to be single use and online menu viewing will be made available
    8. Existing porous placemats (including Chilewich style) to be replaced with linen, single use disposable or non-porous placemats that can be machine washed and sanitized after each use
    9. Beverage service trays to be assigned to a single server and sanitized between users

Physical Distancing Protocol

  1. Hostesses and managers to manage physical distancing at entries, waiting areas and queues (in addition to signage)
  2. Tables and booths to be utilized with appropriate physical distancing between each family or party (six feet or as otherwise advised by local authorities)
  3. Utilize event spaces and outdoor areas to allow for additional private seating
  4. Reduce bar stool count to provide appropriate physical distancing
  5. Manage the flow at quick serve outlets to ensure coffee and food pick up areas remain appropriately distanced

Guest Considerations

  1. All straws to be wrapped
  2. Napkin service to be suspended until further notice (no placing in a guest’s lap or refolding)
  3. Special Takeaway menu available with family style options with curbside pick up available
  1. In Room Dining (IRD)

Cleaning & Sanitizing Protocol

    1. All equipment will be sanitized prior to assigning for the shift

Physical Distancing Protocol

  1. Overnight guests will be given the option have their guest room set up with a dining experience to serve as a private dining room during their stay
  2. Set food on tables in hallway and notify guest when the table is outside of the guest’s room (plate covers remain) – guests will retrieve their own table
  3. Request that guests notify IRD when finished with their meal and place their trolley in the hallway outside of their room

Guest Considerations

  1. Printed IRD menus to be removed from rooms and virtual menus available online
  2. Minibars items and all loose product removed, and service suspended until further notice
    • Items will be available upon request from IRD
  1. Catering & Banquets

Cleaning & Sanitizing Protocol

    1. All shared equipment and meeting amenities to be sanitized before and after each use, or be single use if not able to be sanitized
    2. All linen, including underlays, to be replaced after each use
    3. Clean and soiled linens to be transported in sealed single use plastic bags into and out of the meeting rooms

Physical Distancing Protocol

  1. All buffet and self-serve style events to be suspended until further notice
  2. All food and beverage items to be individually plated and served
  3. Coffee and other break items to be attended and served by a server
  4. Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing

Guest Considerations

  1. Flatware to be provided as a roll-up
  2. Condiments to be served in individual PCs or sanitized individual containers
  3. Individual bottled water will be provided in lieu of water carafes on meeting tables and water stations
  1. Kitchen and Bakeries

Cleaning & Sanitizing Protocol

    1. Storage containers to be sanitized before and after each use
    2. All delivered food items to be cleaned and washed before storing
    3. Food preparation stations to be sanitized at least once per hour
    4. Kitchens to be deep cleaned and sanitized at least once per day
    5. Clean and sanitize all glasses and plates three times a day

Physical Distancing Protocol

  1. Deliveries will be accepted and unpacked outside of facility
  1. Increase number of food prep areas to maintain social distancing between cooks
  1. Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing

Employee Requirements

  1. Flatware to be provided as a roll-up
  2. Condiments to be served in individual PCs or sanitized individual containers
  3. Individual bottled water will be provided in lieu of water carafes on meeting tables and water stations

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