We are excited to welcome you back! Our resort is almost fully open — just a couple things we are waiting on:
*re-opening date determined by the state
The safety of our property guests, members and employees has always been, and remains, our highest priority. We have spent countless hours discussing and implementing plans so that we are prepared to serve you in a safe manner. Our team looks forward to welcoming you back!
We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.
We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.
Temperature & Wellness Check Points. Points of entry will be limited to allow our team to conduct non- invasive temperature and wellness checks utilizing no touch thermometers. Employees, guests, members or vendors confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed towards appropriate medical care.
Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.
Hand Sanitizer. Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas.
Front of the House Signage. There will be health and hygiene reminders throughout the property including the proper way to wear mask.
Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear, handle and wash masks, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.
Employee & Guest Health Concerns. Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel front desk (guests).
Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All Mirbeau employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving public areas, going on break and before or after starting a shift.
COVID-19 Training. All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Spa and Fitness.
Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants in direct contact with guests.
Timekeeping. Employees will be asked to clock in and out from our payroll provider app on their mobile devices eliminating the need for them to use a shared punch timeclock.
All guests will enter through designated checkpoints. A Mirbeau screener will greet each visitor to the property. Visitors will be screened and asked to use hand sanitizer and to wear a mask (which will be provided by Mirbeau). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the resort.
Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
Communal Areas
Pending guidance from local authorities and medical experts.
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Pending guidance from local authorities and medical experts. Alternative wellness options to be provided to guests as they are developed including virtual wellness classes and outdoor wellness programming.
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
a) Chaise lounge chairs and area furniture set with appropriate physical distancing guidelines
b) Post signage of maximum occupancy of outside whirlpool
Cleaning & Sanitizing Protocol
Front Office
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitizing Protocol
Physical Distancing Protocol
Employee Requirements